Non-custom items are shipped promptly; allow extra time when ordering Cathedral Size Icons, Banners, icons of prints in the CP or CH sizes and special large quantities of any item.
If you are not entirely satisfied with any item, return it to us within 30 days for an exchange or refund. (Exceptions: Only pre-authorized returns for custom items, including banners, CP and CH size icons, cathedral-size icons, and large or customized orders for other items.)
To ensure proper credit for your account, enclose a copy of the invoice in the box with the returned item, and indicate your reason for the return. All items must be returned in sellable condition.
For information about shipping and handling of Cathedral size icons, click here.