Customer Service Links - just click and tell us
Below is a handy list of customer service topics. Just click on the link to generate an email to our agent, showing the information we'll need you to provide in order to answer your questions.Remove my name from your catalog mailing list
Permission to use a copyrighted Monastery Icons image
Following is more information about each of these customer topics:
Order Status
Most orders are shipped within 48 hours of our receipt of your order. Shipping time varies from 3 to 5 working days, depending on your location. We would be glad to check the status of your order and provide the tracking code. To email us your inquiry, CLICK HERE
A problem with your order
Do you have a question about a charge on your order, a missing or back-ordered item, a damaged item, a missing order, a return or a refund? To email your inquiry, CLICK HERE.
Product inquiry
If you would like additional information on the products offered on our website, CLICK HERE
Special order or request
We offer parish-friendly discounts for large orders of our icons and other sacred art and gifts. And we're always glad to hear your requests and recommendations for new art subjects and gift items. To email us your inquiry, CLICK HERE
Remove my name from your catalog mailing list
If you request it, we will be glad to remove your name from our mailing list. Please note that you may receive additional catalogs from Monastery Icons after submitting this request. It can take up to 90 days for your name and address to be deleted from our mailing list, since circulation lists are sent to our printer months before each mailing. We appreciate your understanding and patience. To submit your request, CLICK HERE
Permission to use a copyrighted Monastery Icons image
Monastery Icons owns the copyright to all the images in the Monastery Icons collection. If you wish to use one of our images in a church bulletin or program, or if you wish to reproduce one of our images in a book, magazine, or other publication, we would be glad to consider your request. To send us the details on the use you have in mind, CLICK HERE
