Shipping & Returns
|$300.01 and larger||10% of subtotal|
Rush Shipment: Because of the high and fluctuating charges from UPS and FedEx for expedited shipment, we no longer offer 2nd Day Air or Next Day Air shipping.
Non-custom items are shipped promptly; allow extra time when ordering Cathedral Size Icons, Banners, icons or prints in the CP or CH sizes and special large quantities of any item.
We do not offer shipping to international locations.
Shipping for Cathedral Size Icons
Cathedral-Size Icons are produced when ordered. Please plan ahead and allow 5 to 7 weeks for delivery. Shipping and handling for 19" and 24" icons are fixed charges -- $35.00 each and $45.00 each, respectively. Shipping charges for 36" tall icons and larger are per actual cost. After you place your online order for icons of these sizes, we will contact you with a shipping quote for your approval. Because all sizes of Cathedral Size icons are one-of-a-kind and made-to-order, we do not accept returns unless the item was damaged in transit. Order cancellations before shipment are subject to a 15% cancellation charge.
Our Guarantee | Returns
If you are not entirely satisified with any item, return it to us within 30 days for an exchange or refund. If the item is returned in sellable condition, you will be refunded the cost of the item, but not the shipping charge on your order. Please keep a record of your return; you are responsible for the safe delivery of the item to our address below. Please also include in the return box the packing list from your original shipment and a note about the reason for the return.
Exceptions: Only pre-authorized returns for custom icons, including banners, made-on-demand icon plaques or prints 19" and larger, or large or custom quantities of other items.) Because the latter items are one-of-a-kind and made-to-order, we do not accept returns unless the item was damaged in transit. Order cancellations before shipment are subject to a 15% cancellation charge.
To ensure proper credit for your account, enclose a copy of the invoice in the box with the returned item, and indicate your reason for the return. All items must be returned in sellable condition to the following address:Monastery Icons
9271 Meridian Way
West Chester, Ohio 45069