Shipping & Returns
|$300.01 and larger||10% of subtotal|
Rush Shipment: We offer rush service on in-stock, regular-sized items only.
For 2nd Day Air, add $15.00 to our Standard Rates. Allow 3-4 business days for processing and delivery. For 2nd Day Air shipment of orders over $300.00, call for a quote.
For Next Day Air, add $21.00 to our Standard Rates. Allow 2-3 business days for processing and delivery. For Next Day Air shipment of orders over $300.00, call for a quote.
Non-custom items are shipped promptly; allow extra time when ordering Cathedral Size Icons, Banners, icons or prints in the CP or CH sizes and special large quantities of any item.
For information about international shipping, visit our International Shipping page.
Shipping for Cathedral Size Icons
Cathedral-Size Icons are produced when ordered. Please plan ahead and allow 5 to 7 weeks for delivery. Shipping and handling for 19" and 24" icons are as per the regular charges in the chart above. Single-unit orders are $125 for 36", $180 for 48", and $250 for 60". See website for updates to these costs due to increases from FedEx, UPS and other freight sources. Multi-unit orders will be quoted actual cost. Because these items are one-of-a-kind and made-to-order, we do not accept returns unless the item was damaged in transit. Order cancellations before shipment are subject to a 15% cancellation charge.
Our Guarantee | Returns
If you are not entirely satisifed with any item, return it to us within 30 days for an exchange or refund. (Exceptions: Only pre-authorized returns for custom icons, including banners, made-on-demand icon plaques or prints 19" and larger, or large or custom quantities of other items.) Because the latter items are one-of-a-kind and made-to-order, we do not accept returns unless the item was damaged in transit. Order cancellations before shipment are subject to a 15% cancellation charge.
To ensure proper credit for your account, enclose a copy of the invoice in the box with the returned item, and indicate your reason for the return. All items must be returned in sellable condition.Monastery Icons
P.O. Box 1429
West Chester, OH 45071-1429